Primo Status

Primo Status

All systems are operational.

Last updated 5 days ago

    • North Taranaki

      Operational

    • East Taranaki

      Operational

    • South Taranaki

      Operational

    • Copper Network

      Operational

    • UFB - Chorus

      Operational

    • UFB - TFF

      Operational

    • UFB - Egmont Village

      Operational

    • UFB - Ohawe

      Operational

    • Mobile - Data

      Operational

    • Mobile - Voice

      Operational

    • Mobile - Messaging

      Operational

    • Website - primo.nz

      Operational

    • Customer Portal - my.primo.nz

      Operational

    • Datacentre - New Plymouth

      Operational

    • Datacentre - Auckland

      Operational

Planned maintenance

Past incidents

Emergency maintenance - Primo network

1 week ago 2026-10-19 15:00 UTC
Complete

Primo's network team will be working on the core infrastructure. Fibre customers may experience a complete outage in this window and wireless customers may experience reduced service quality.

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.

Network Outage - okoki

1 week ago 2026-10-15 01:50 UTC
Fixed
Affected Components: North Taranaki

Fixed

1 week ago 2026-10-15 03:06 UTC

Incident resolved.

Fixed

1 week ago 2026-10-15 03:06 UTC

All services restored and operating as normal.

Watching

1 week ago 2026-10-15 02:32 UTC

Services have restored. We'll keep monitoring the site to ensure continued services.

Reported

1 week ago 2026-10-15 01:50 UTC

We're aware of an outage affecting okoki. Our site team are en-route, next update on status change.

Planned Maintenance - Spotswood Chorus Fibre Network

1 week ago 2026-10-13 17:00 UTC
Complete
Affected Components: UFB - Chorus

Chorus is performing planned maintenance on its network in the Spotswood area. Services in the impacted area will experience an outage of up to 60mins within the scheduled window.