Primo Status

Primo Status

All systems are operational.

Last updated 5 days ago

    • North Taranaki

      Operational

    • East Taranaki

      Operational

    • South Taranaki

      Operational

    • Copper Network

      Operational

    • UFB - Chorus

      Operational

    • UFB - TFF

      Operational

    • UFB - Egmont Village

      Operational

    • UFB - Ohawe

      Operational

    • Mobile - Data

      Operational

    • Mobile - Voice

      Operational

    • Mobile - Messaging

      Operational

    • Website - primo.nz

      Operational

    • Customer Portal - my.primo.nz

      Operational

    • Datacentre - New Plymouth

      Operational

    • Datacentre - Auckland

      Operational

Planned maintenance

Past incidents

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.

Tuatahi Planned Maintenance - Hawera - CHG0044009 - RESCHEDULED

4 days ago 2026-10-22 17:00 UTC
Complete
Affected Components: UFB - TFF

Tuatahi First Fibre are performing core network upgrades. Expect an outage of up to 15 minutes sometime during the outage window.

This work was rescheduled from 21st October to 22nd October.

No incidents reported.

Network Outage - Chorus

5 days ago 2026-10-20 22:15 UTC
Fixed
Affected Components: UFB - Chorus

Fixed

5 days ago 2026-10-21 00:41 UTC

Incident resolved.

Watching

5 days ago 2026-10-21 00:40 UTC

All Services have been restored.

Watching

5 days ago 2026-10-20 23:18 UTC

Services are restoring. We'll continue to monitor. If your service is still not working or having problems, please give your router a power cycle and if that doesn't help, give us a call on 0800123774 or email helpdesk@primo.nz

Identified

5 days ago 2026-10-20 22:39 UTC

Faulty equipment has been identified, we're working to replace as soon as we can.

Reported

5 days ago 2026-10-20 22:15 UTC

We're aware of an outage affecting customers on Chorus network connections. We're investigating and will post an update on next status change.