Primo Status

Primo Status

All systems are operational.

Last updated 6 days ago

    • North Taranaki

      Operational

    • East Taranaki

      Operational

    • South Taranaki

      Operational

    • Copper Network

      Operational

    • UFB - Chorus

      Operational

    • UFB - TFF

      Operational

    • UFB - Egmont Village

      Operational

    • UFB - Ohawe

      Operational

    • Mobile - Data

      Operational

    • Mobile - Voice

      Operational

    • Mobile - Messaging

      Operational

    • Website - primo.nz

      Operational

    • Customer Portal - my.primo.nz

      Operational

    • Datacentre - New Plymouth

      Operational

    • Datacentre - Auckland

      Operational

Planned maintenance

Past incidents

Network Outage - Maidavale/Bell Block

1 month ago 2026-09-15 09:18 UTC
Fixed
Affected Components: North Taranaki

Fixed

1 month ago 2026-09-16 01:19 UTC

All connections back up and running.

Watching

1 month ago 2026-09-16 00:05 UTC

Site team have deployed a fix to get customers back online. We'll continue to monitor.

Reported

1 month ago 2026-09-15 09:18 UTC

We're aware of an outage affecting our Maidavale site in Bell Block affecting customers in the area. Our site teams are working to replace faulty equipment.

Network Outage - Richmond AP

1 month ago 2026-09-13 20:51 UTC
Fixed
Affected Components: North Taranaki

Fixed

1 month ago 2026-09-13 23:28 UTC

Faulty equipment has been replaced and connections are back online.

Identified

1 month ago 2026-09-13 21:14 UTC

Site team estimated arrival at site 10:30pm.

Reported

1 month ago 2026-09-13 20:51 UTC

We're aware of an outage affecting our Richmond AP in the Inglewood area

Our site team is enroute and will working to resolve the issue asap

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.